O echipă
cu 75% mai eficientă
AI-ul integrat face munca repetitivă — clasifică tichetele automat, propune răspunsuri, sintetizează firele lungi de conversație și răspunde direct din baza ta de cunoștințe. Agenții se concentrează pe conversațiile care contează, nu pe birocrație.
Utilizatori nelimitați · Articole, tichete și chat-uri nelimitate
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Patru module. Activează ce ai nevoie.
O platformă de help desk focalizată. Alege modulele care se potrivesc modului tău de lucru — sunt independente și le poți activa sau dezactiva oricând.
Live Chat
Drop a tiny JS snippet on any site and put a chat widget in front of your visitors. Real-time messaging, agent inbox with status filters, AI reply suggestions grounded in your Knowledge Base, slash-trigger canned responses.
Bază de cunoștințe
A public help center at your subdomain. Rich-text articles in a sanitized editor, hierarchical categories, full-text + AI search, helpful/not-helpful voting, multi-language translations, automatic sitemap and SEO tags.
Pagini de contact
A block-builder for your contact page — text, forms, hours, FAQs, team cards, maps, social links. Drag to reorder, toggle blocks on and off without losing config. Form submissions create tickets automatically.
Tichete de suport
Email-in, manual creation, chat conversions — all roads lead to one inbox. Categories, priorities, internal notes with @mentions, customer satisfaction ratings, magic-link customer portal, CSV export.
Asistență AI integrată
Nouă funcționalități AI puse la treabă cu AI. Fără bucle agentice, fără personalități de chatbot — doar AI util care îți ușurează munca echipei.
Ticket auto-categorization
Every new ticket is automatically tagged with the right category and priority by AI, so your agents never start with a blank inbox.
Chat reply suggestions
A click-to-insert reply panel in every chat. Pulls the right answer from your KB, ready to send or edit. Halves agent typing time.
Ticket thread summary
Pick up a 40-reply ticket cold and know what happened in 3 sentences. AI compresses entire ticket threads into actionable summaries.
Similar tickets
Spot recurring issues and known problems instantly. AI surfaces past tickets that match the one you're looking at, with reasons.
Conversation summary
Every closed chat gets a 2-3 sentence summary, resolution status, and topic tags — automatically — so your records stay clean.
Language detection & translation
A French visitor asks a question, your agent replies in English, our AI translates it back — automatically. Serve global customers without a polyglot team.
KB AI search with citations
Let visitors ask questions in plain English. AI finds the answer in your KB and quotes its sources, so your team is never the bottleneck.
Pre-agent AI chatbot
Visitors get an immediate, helpful answer from AI — and only see "an agent will join" when the bot is truly out of its depth. Faster response, fewer escalations.
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